REFUND POLICY

Last updated: 28 October 2026

We want customers to be confident when ordering from Classic Parts For You.

Our products include a 12-month warranty, and this policy explains our approach to cancellations, returns, refunds, faulty products and warranty claims.

Nothing in this policy affects your statutory consumer rights.

CHANGE-OF-MIND RETURNS

If you are a UK consumer purchasing a standard product online, you will normally have the right to cancel your order within 14 days of receiving the goods, without needing to provide a reason.

After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.

Please contact Classic Parts For You before returning an item so we can provide the appropriate return details.

Returned products should be kept in reasonable condition. Where permitted by law, we may make a deduction if unnecessary handling has reduced the value of the goods.

MADE TO ORDER PRODUCTS

Many Classic Parts For You products are manufactured after an order is placed.

Being made to order does not automatically mean that a product cannot be returned.

Where a product is selected from our normal range and has not been genuinely customised to your individual requirements, normal statutory cancellation rights may still apply.

However, products genuinely manufactured to your individual specifications or clearly personalised may not qualify for change-of-mind cancellation rights.

Where a product is bespoke or customised in this way, we will aim to make this clear before purchase.

This does not affect your rights if a bespoke or customised product is faulty, damaged or not as described.

FAULTY, DAMAGED OR INCORRECT PRODUCTS

If your product arrives damaged, is faulty, is not as described or you receive the wrong item, please contact us as soon as possible.

Please provide:

• Your name

• Order number

• Details of the issue

• Photographs where these help demonstrate the problem

We will assess the issue and provide an appropriate remedy in accordance with your statutory rights. Depending on the circumstances, this may include a repair, replacement or refund.

12-MONTH NO-QUIBBLE WARRANTY

Classic Parts For You provides a 12-month warranty on our products from the date of delivery.

If you believe a product has developed a manufacturing defect during this period, contact us and we will work with you to resolve the issue as quickly and fairly as possible.

Depending on the circumstances, this may involve repair, replacement or another appropriate solution.

Our warranty is intended to provide straightforward support without making customers jump through unnecessary hoops.

The warranty does not cover problems caused by:

• Incorrect installation

• Accidental or external damage

• Misuse or neglect

• Unauthorised modification

• Use outside the product's intended application

• Incorrect or contaminated coolant, oil or other fluids

• Damage caused by another failed vehicle component

• Normal wear where applicable

We may ask for photographs, vehicle details or other reasonable information to help identify the cause of a problem.

Our 12-month warranty is additional to your statutory rights and does not replace or limit them.

REFUNDS

Where a refund is due following a valid cancellation or return, we will process it in accordance with applicable consumer law.

For eligible change-of-mind cancellations, this includes the basic outbound delivery charge where required by law.

Additional costs resulting from choosing an enhanced or more expensive delivery service may not be refundable.

Unless we have agreed otherwise or the item is faulty, the customer will normally be responsible for the direct cost of returning a change-of-mind return.

Refunds will normally be made using the original payment method.

RETURN CONDITION

Please package returned products securely to help prevent damage in transit.

Customers may inspect products as they reasonably would in a shop, but we may make a lawful deduction from a refund if unnecessary handling has reduced the product's value.

This does not affect your rights regarding faulty, damaged, incorrect or misdescribed goods.

INCORRECTLY ORDERED PARTS

Automotive parts can vary between model years, engines and vehicle specifications.

If you are uncertain about compatibility, please contact Classic Parts For You before ordering.

Where a standard product has been incorrectly ordered, normal consumer cancellation rights will apply where applicable.

Genuinely bespoke products manufactured to measurements or specifications supplied by the customer may be treated differently as explained above.

HOW TO START A RETURN OR WARRANTY CLAIM

Please contact Classic Parts For You before sending anything back.

Include your order number and a brief description of the reason for your return or warranty claim.

Classic Parts For You
Email: [CUSTOMER SERVICE EMAIL TO BE CONFIRMED]
Returns address: [RETURNS ADDRESS TO BE CONFIRMED]

We will provide the appropriate return instructions and help resolve your request as quickly as reasonably possible.